Update by user Feb 13, 2018
The CEO contacted me personally and explained that the person I was chatting on the ticket system was an employee and they were deeply sorry for the whole thing. They offered a full refund which I refused.
I want to make things right and leave this issue behind without harming anyone's business or workplace.
Please, kindly remove the review. Thanks.
Original review posted by user Feb 13, 2018
I enjoyed my stay with domainracer for a while. Everything worked fine up until there were a database server error on their side.
As a web development company and reseller hosting provider, our livelihood depend on the hosting services. The issue continued for 2-3 days when most of the time the server stayed offline. Domainracer website, email and cpanel were offline as well. Any attempt to contact them failed (We tried sending a message in facebook, direct mail and even calling the number listed at their whois details through skype).
Even after the error was presumably fixed, we saw the issue a few more times before it was fully fixed. The extended downtime caused 3 of our clients to request cancellation of the services. Once we were able to contact them, they promised that the error was fixed and were "extremely sorry" for the inconvenience. As there were only a few days left before we had to renew our hosting service, and although we didn't yet decide if we want to continue using their services or move to a more reliable hosting provider we asked them politely to change the billing cycle to 1 month so we would at least have the time to move our clients to the new server if we do decide we want to switch providers.
Their answer was that the minimum cycle is 3 months. Their answer, combined with the fact that we only had a few days of hosting before paying 3 months upfront left us hostage, practically we had to pay 3 times the price of one month for the chance to move our client's websites to a new server. We did try to contact them again and requesting cancellation of the service and requested a partial refund for the remaining time but were sent some downtime sheet, implying that everything was according to the agreement. They refrained giving a direct answer and just kept talking around it.
Dont let the cheaper prices fool you, keep your distance from that company. Horrible experience. EDIT After posting the review, I was contacted by domainracer support. Suddenly, out of the blue, after ignoring my messages, the review was the thing that made them contact me at last.
They did offer me a refund for the last month, which I refused on principle but promised to soften up my review a bit as a token of good faith. Instead I got threats that they will assemble a team to write bad reviews on my client's websites (I was a reseller hosting provider).
Although this might do damage to my business I am not going to be bullied, threatened or forced to do anything. Attached the original message they sent me the same day.
Product or Service Mentioned:
Domainracer Web Hosting.
Reason of review: Threats.
Monetary Loss: $30.
Preferred solution: I am sorry but I dont see any solution. I dont need anything from this company, especially after threatning me in their ticket system and forcing me to remove my reviews.